Return & Refund Policy

At Alumiere Fine Jewelry, your satisfaction is our priority. We take great care in crafting, inspecting, and packaging each jewelry piece, and we want you to feel fully confident with every purchase. If you are not completely satisfied with your order, we offer a clear and fair return and exchange process as outlined below.

1. Eligibility for Returns (Within 7 Days of Delivery)

We accept returns within 7 days from the date you receive your order.
To be eligible for a return, the item must be:

  • Unused and unworn

  • In the same original condition in which it was received

  • Free from scratches, damage, or alterations

  • In its original packaging, including jewelry box, pouches, certificates, and any accessories

Items that do not meet these conditions may be refused or subject to partial refunds.

Non-returnable items include:

  • Gift cards

  • Final sale items (if applicable)

2. Exchanges (Within 10 Days of Delivery)

If you would like to exchange an item, you may request an exchange within 10 days of receiving your order.
Exchanges are subject to product availability. If the requested replacement item is unavailable, we will offer store credit or a refund according to our refund timeline.

3. Return Process

To initiate a return or exchange, please contact our support team:
Email: contact@drelyn.store
Phone: 937-226-0539

Once your request is approved, we will provide detailed instructions on how and where to send the item back.
Customers are responsible for return shipping unless the return is due to an error on our part (wrong item, damaged item, defective product).

4. Inspection & Approval

After we receive your returned item, our team will inspect it to verify that it meets all return conditions.
This process typically takes 1–3 business days.

We will notify you by email once your return has been approved or if any issues arise.

5. Refund Timeline (5–10 Business Days)

If your return is approved, your refund will be issued to your original payment method.
Refund processing time:

  • Processing by our store: 1–3 business days

  • Bank or payment provider processing: 5–10 business days

Please note that your financial institution may require additional time to finalize the refund.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately (within 48 hours).
We may request photos or videos to assess the issue.
In such cases, we will provide a replacement or a full refund at no additional cost to you.

7. Items Not Eligible for Refunds

We cannot issue refunds or accept returns for:

  • Items returned after the 7-day return window

  • Items not in their original condition

  • Products showing signs of wear, damage, or alteration

  • Items returned without original packaging or accessories

8. Contact Us

For all return and refund inquiries, please reach out to our customer service team:
Alumiere Fine Jewelry
Phone: 937-226-0539
Email: contact@drelyn.store
Address: 3760 Bird Rd, Miami, FL 33146, United States

We are always here to support you and ensure your shopping experience is exceptional.