FAQ

1. Do you offer free shipping?
Yes! We proudly offer FREE shipping across the entire United States. We currently do not ship internationally.

2. How long does order processing take?
Processing time is 1–2 business days. Once your order is ready, it will be shipped immediately.

3. How long is the delivery time?
Standard delivery within the U.S. takes 3–4 business days after processing.

4. What is your return and exchange policy?
We accept returns within 7 days of receiving your order and exchanges within 10 days. Refunds are processed within 5–10 business days after we receive the returned item.
(See full Return & Refund Policy page for details.)

5. How can I track my order?
Once your order ships, you will receive an email containing your tracking number and a link to track your package in real time.

6. What should I do if my order arrives damaged or incorrect?
Please contact us immediately at contact@drelyn.store with your order number and photos. Our team will resolve the issue as quickly as possible.

7. How can I contact customer service?
You can reach us anytime via:

• Phone: 937-226-0539

• Email: contact@drelyn.store
  We typically respond within 24–48 business hours.